Professional and international style of writing

• Different types of business letters, inquiries, offers, orders, complaints etc
• Reflect your individual style of writing
• Differences between professional and unprofessional letters
• Show the image of your company

The art of professional business correspondence

• The logical structure of planning and finished document
• The key success of your business correspondence
• Which word and phrases you should not use in professional correspondence
• Examples of alternative words and phrases
• How to end the correspondence with the results you want

How to make sure your write will be read

• How to write “reader- and customer friendly”
• How to be more sensitive to cultural differences
• What helps you to get optimum results from your English written correspondence
• New ideas and creative formulations